Privacy Policy for Luvi Travel

1. Introduction

Welcome to Luvi Travel. We are committed to protecting the privacy and security of our customers' personal information. This policy outlines our practices concerning the collection, use, and protection of your personal data. By using our website and services, you agree to the collection and use of information in accordance with this policy. Our registered details are:

2. The Data We Collect

We collect personal information that is necessary to provide you with our travel and tour services. The types of personal data we collect include:

• Personal Identification Information: First name, last name, and date of birth (DoB).
• Contact Information: Email address and phone number.
• Booking Information: Details of the flights and other travel services you book with us.
• Technical Data: We may collect information about your device and how you interact with our website, such as your IP address, browser type, and browsing activity.

3. How We Use Your Data

Your personal data will be used for the following purposes:

• To Provide and Manage Our Services: To process your flight bookings, send you booking confirmations and updates, and provide you with the travel products and services you have requested.
• Customer Support: To communicate with you regarding your bookings, and to respond to your inquiries and requests.
• To Improve Our Website and Services: To understand how you use our website and to improve its functionality and user experience.
• Marketing and Promotional Purposes: With your consent, we may send you information about our latest offers, promotions, and new services. You can opt-out of these communications at any time.
• Legal and Regulatory Compliance: To comply with applicable laws and regulations in Timor Leste, Indonesia, and other relevant jurisdictions.

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with the following third parties only when necessary to provide our services:

• Airlines and Travel Partners: To complete your flight bookings and other travel arrangements.
• Service Providers: Who perform technical, administrative, and marketing services on our behalf.
• Legal Authorities: If required by law or in response to a valid legal process.

5. International Data Transfers

As our operations are based in Timor Leste and Bali, and we serve a global clientele, your personal data may be transferred to, and processed in, countries outside of your country of residence. We will take all necessary steps to ensure that your data is treated securely and in accordance with this privacy policy and applicable data protection laws.

6. Data Security

We are committed to protecting your personal information and have implemented appropriate technical and organizational security measures to prevent unauthorized access, disclosure, alteration, or destruction of your data.

7. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at the details provided below.

8. Cookies and Tracking Technologies

Our website may use "cookies" to enhance your experience. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy or our data protection practices, please do not hesitate to contact us: